ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

 

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This Course is part of the ITILv4 MP Collection

 

За Курса:

  • The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.

Цели – Какво ще научите:

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification:

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Know how to realize and validate service value

Формат на курса:

Присъствен (Classroom) Курс в Учебната ни зала или В Офис на Клиент

Онлайн (Online/Virtual) Курс във виртуална зала с инструктор

Език на курса:

Български (Bulgarian)

Английски (English)

Може да изберете eзик, на който да се проведе обучението – български или английски. Всичките ни инструктори владеят свободно английски език.

Учебни Материали:


 

Учебните материали са достъпни в електронен формат. Могат да се ползват online/offline на всяко устройство. Неограничен достъп.

Лабораторна среда:

Всеки курсист разполага със собствена лаб среда, където се провеждат упражненията, част от курса. Не е необходимо да инсталирате софтуер на компютър или специални изисквания за хардуер.
Участниците в присъствен формат в Учебния ни център разполагат с индивидуален компютър по време на обучението.

                                                                                      След завършване получавате:

Exam Voucher

Letter of Course Attendance

Официален международно признато писмо за участие в обучение.

Към Курса е включен един безплатен Ваучер за Изпит. Ваучер за Изпит/Изпит и Обучение не се предлагат отделно.

Продължителност:

 

  • 3 работни дни (09:00 – 17:00)
  • или
  • 24 часа обучение (теория и практика) в извън работно време с продължителност 3 седмици
    събота и неделя 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
    понеделник и сряда 19:00 – 23:00
    вторник и четвъртък 19:00 – 23:00

Плащане:

Заявка за издаване на фактура се приема към момента на записването на съответния курс.

Фактура се издава в рамките на 7 дни от потвърждаване на плащането.

Предстоящи Курсове:

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Other ITIL v4 Classes:

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