10982 – Microsoft – Supporting and Troubleshooting Microsoft Windows 10

Microsoft Official Course (MOC)

10982: Supporting and Troubleshooting Microsoft Windows 10

За Курса (About this Course):

    • This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Цели – Какво ще научите (Course Goals/Skills):

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client configuration failures and issues with application of Group Policy Objects.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from devices that are domain-joined.
  • Resolve issues related to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device running Windows 10.
  • Recover a device running Windows 10.

Курсът е предназначен за (Audience):

  • The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

    The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

    The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Формат на курса (Course Format):

Присъствен (Classroom) Курс в Учебната ни зала или В Офис на Клиент

Онлайн (Online/Virtual) Курс във виртуална зала с инструктор

Език на курса (Course Language Option)

Български (Bulgarian)

Английски (English)

Може да изберете Език на който да се проведе обучението – български или английски. Всичките ни инструктори владеят свободно английски език.

Учебни Материали (Student Guides):


 

Учебните материали са достъпни в електронен формат. Могат да се ползват online/offline на всяко устройство. Доживотен достъп.

Лабораторна среда (Lab Environment):

Всеки курсист разполага със собствена лаб среда, където се провеждат упражненията, част от курса. Не е необходимо да инсталирате софтуер на компютър или специални изисквания за хардуер.

Участниците в присъствен формат в Учебния ни център разполагат с индивидуален компютър по време на обучението.

След завършване получавате (At Course Completion):

Lifetime Access - Video Archive 24/7

Certificate of Course Completion

Доживотен достъп до видео архив с запис на всяка отделна лекция.

Официален международно признат сертификат за завършен курс на обучение.

Продължителност (Course Duration):

  • 5 работни дни (09:00 – 17:00)

или

  • 40 уч.ч. обучение (теория и практика) в извънработно време с продължителност 4 седмици
  • събота и неделя 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
  • понеделник и сряда 19:00 – 23:00
  • вторник и четвъртък 19:00 – 23:00

Плащане

Заявка за издаване на фактура се приема към момента на записването на съответния курс.

Фактура се издава в рамките на 7 дни от потвърждаване на плащането.

Предстоящи Курсове (Next Class):

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Nov 25
Dec 23
View Calendar
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За повече информация използвайте формата за контакт.

Ще се свържем с Вас за потвърждаване на датите.

Предпоставки (Изисквания) за Участие (Prerequisites):

      • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
      • Microsoft Active Directory Domain Services (AD DS) principles.
      • Understanding of the Public Key Infrastructure (PKI) components.
      • Windows Server 2012 R2 fundamentals.
      • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Курсът подготвя за следните сертификационни нива

 

  • None