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ITIL 4 – Foundation
11 December, 2023 @ 09:00 - 13 December, 2023 @ 17:00 EET
|Recurring Event (See all)
An event every month that begins at 09:00 on day Second of the month, happening 10 times
ITIL 4 – Foundation
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
About this Course:
- ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation. Exam Voucher Included.
Course Goals:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Audience:
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL.
Duration 3 days (2 days training + exam/exam prep)
Delivery: Online
Language: English or Bulgarian
Enroll here: ITIL 4 – Foundation Course – IT-Training.pro
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